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Support Specialist

  • Externa annonser
  • Remote
  • 2024-10-30

Hemsida Evotym

Are you a tech-savvy professional with a passion for customer service and a knack for problem-solving? Join Evotym, a dynamic tech staffing agency, as our new Support Specialist!

About Us:
Evotym specializes in outstaffing and recruitment services for startups and scale-ups. We provide bespoke solutions tailored to each client’s unique needs, offering access to top-tier tech talent for temporary or full-time roles. Our team is friendly, professional, and forward-thinking, always staying ahead of industry trends.

About Our Client:
Our client specializes in white-label solutions for gateways and wallets, focusing on Asia processing in countries like India, Singapore, the Philippines, and Bangladesh. They operate in high-risk industries such as Gambling and Forex, providing secure and efficient payment solutions. For the past 6 years, they have maintained stability and growth, with a dedicated team of 16-17 professionals, primarily based in Latvia. They focus on solving problems rather than pointing out mistakes, ensuring a positive and collaborative work environment. As a Support Specialist, you will play a crucial role in ensuring their clients receive exceptional service and support.

Position: Support Specialist

Key Responsibilities:

  • Ticket Management: Review and manage 300-500 tickets per day, performing manual checks on transaction statuses.
  • Client Notifications: Send notifications to clients regarding their transactions and account statuses.
  • Working Hours: Primarily 9 AM – 6 PM, with the flexibility to handle urgent cases outside of these hours.
  • Collaboration: Work closely with the founder and other team members to ensure high-quality service.
  • Customer Service: Be passionate about providing excellent service and support to clients.

Ideal Candidate:

  • Experience: 1-2 years in the fintech industry preferred.
  • Skills: Quick learner, detail-oriented, and capable of handling a high volume of tickets.
  • Languages: Proficient in English and Russian.
  • Personality: Passionate about customer service, responsible, and able to work independently and as part of a team.

Location:

  • Remote work, with the possibility of hiring someone in Latvia to assist Mark.

Why Evotym?

At Evotym, we believe in the power of strategic tech staffing to unlock growth potential for startups. Our team is dedicated to providing the best service and support to our clients, ensuring their success in the tech industry.

Ready to Join Us?
If you are a proactive and customer-focused individual with a background in fintech, we would love to hear from you. Apply now to become a part of the Evotym family!

  • Externa annonser
  • Remote
  • 2024-10-30

Hemsida Evotym

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