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Service Manager EMEA

Hemsida Matthews Marking Systems

Service Manager EMEA to GothenburgMatthews Marking Systems is looking for a Service Manager who thrives in an environment where you get to work with cutting-edge technology, interesting development projects and exciting customers in various industries. We are looking for a person who want to lead our new service department within EMEA, that works with technical support, installation, service, and custom engineering for industrial marking systems.Our offerWe're offering interesting development opportunities in an international environment. With us, you get to work in an organization where we promote a culture of positivity, led by example when it comes to establishing people's cultural principles, ownership mentality, quality, and partnership. What does Christina Johnson, HR manager, have to say about the company?"I have been working for Matthews for almost 26 years and have had the opportunity to try out various roles within the company. I enjoy learning new things and have seized the opportunities when they have arisen. Matthews is a workplace with good development opportunities. You have the opportunity to familiarize yourself with all parts of the process because we have everything from development to sales and service under one roof.As an employee, you have good benefits with the opportunity to sign up for health insurance and a generous wellness grant. We are situated in nice and spacious premises with office rooms. There are staff activities, staff meetings, and breakfasts arranged.We have freedom with responsibility, and in the role of manager, you have ample opportunity to prioritize your own work. We also have a flexible workplace, which means we have the opportunity to work partly from home."How would Jonas Olausson, Sales Director Nordics, describe working at Matthews?"I've been with Matthews in Sweden for nearly 16 years. I started as a sales representative covering central Sweden, and for the last 7 years as the Nordic Sales Director. Working for Matthews has been challenging in a good way. We are a progressive company that challenges the status quo. We have the benefit of a small company that is agile and innovative but also the benefit of the large company with its resources and stamina. This has resulted in good products and a great sales increase. We work with the premises “freedom under responsibility” which means that you have a great opportunity to prioritize your own work. We also have a flexible workplace, which means we have the opportunity to partially work from home."Job descriptionIn the role as Service Manager, you ensure the highest quality of operational execution at our distributor and end user sites. The role is accountable for managing technicians and deliverables for the EMEA service team including coordination, identifying opportunities, new product requirements and problem management. The service department currently contains of 15 technicians stationed in Sweden and Germany.You will collaborate with engineers, product management and others to define, scope and implement assigned projects within customers’ environments. You will report to the CEO in Germany and be stationed at our office in Gothenburg with closeness to the various parts of the organization and the products. International travels are a part of the role.Responsible for hiring, performance management, and retention of personnelResponsible for ensuring all personnel at the site are trained and in compliance with customer requirements and product supportAccountable to set up and lead the team to support overall high-quality delivery to our customersAccountable to development and set up new EMEA organization and routines to implement new productsYour profileYou enjoy the role of developing your staff as well as the business and constantly strive for high quality improvements. You are good at driving your ideas in the organization and are not afraid of changes and has experience in implementation of new routines and processes.To succeed in the role, you have excellent communicational skills for international environment and cross functional communication. You are comfortable in your leadership role and understand what it means to lead remotely and to work between different nationalities. You have a good ability to prioritize your tasks and delegate in a way that creates trust and commitment. Post-secondary education in technology, or equivalent experienceExperience of service work in a senior position, preferably with practical experienceMeritorious with knowledge of the industry or related industriesExperience with engineering & re-engineering processes, applying project management methodologies and developing release schedulesStrong verbal and written communication skills, both in Swedish and EnglishContact and applicationIn this recruitment we are working with recruitment consultant Maria Ahlén, 0708-49 02 88, and Josefine Petersson, 0708-49 02 88, at Intenso Teknikrekrytering.Send your application through the application button. Please apply asap as applications are processed continuously.We welcome your application! About Matthews Marking SystemsMatthews Marking Systems is a global supplier of industrial marking systems for, among other things, identification, branding and traceability. Matthews Marking Systems Sweden AB was founded in 1978, then Swedot AB, by developing and patenting the world's first contactless inkjet printer. We are today a "Center of Excellence" for product development and innovators for our unique MPERIA product platform. Matthews Marking Systems is part of Matthews International, a company with over 12,000 employees worldwide headquartered in Pittsburgh, USA. In Sweden, we are about 65 people in development, production, purchasing, sales and aftermarket. As part of our endeavor to continue to be a reliable supplier of high-class equipment, we are now looking for a mechanical engineer for our office in Mölndal.Read more at

Hemsida Matthews Marking Systems

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