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Process Manager, Incident

  • Externa annonser
  • Remote

Hemsida Cambio

Fullständig jobbeskrivning

Cambio is one of the Nordics’ leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 900 employees in several countries.

The position

Cambio is expanding, with new customers and a growing managed service delivery. We are now looking for a Process Manager with extensive experience of, and expertise within, the field of Service Operations – being specialized in Incident.

You will belong to Cambio IT department and will become part of the IT Service Management team, where you will work in close collaboration with other Process Managers across the Service Management life cycle. In your daily work you will cross-collaborate with key stakeholders in three countries and two continents and partake in a Managed Service Delivery to nine regions in Sweden.

As Process Manager you will have overarching responsibility documenting, managing, and developing your appointed process for Cambio. This responsibility will also include engaging with both internal and external stakeholders to contribute to an effective and efficient Service Delivery.

You feel comfortable to collaborate with our technical teams, as you will be a key enabler for the teams to deliver required solutions and troubleshooting.

At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.

About you

To feel comfortable as a Process Manager at Cambio, we think that you easily build relations, find joy in collaborating with colleagues, and feel confident representing Cambio in customer meetings within your area of expertise.

You might have had previous experience as a leader, or often take a coaching role in relation to colleagues and customers. You are a verbal person that can convey complex matters in layman terms, as well as documenting the same complex matters in a nuanced and precise technical manner.

Cambio is a company with employees from many countries, with many cultural backgrounds and creeds. We think that you share our belief that this diversity is a key building block in creating successful teams.

You are a curious person and embrace change to continuously improve, and evolve both the business and yourself over time.

Our company language is English, which we expect you to be proficient in, both spoken and written. For this specific position as Process Manager, you however also need to be proficient in Swedish, both spoken and written, since you will have extensive customer relations with Cambio’s Swedish customers.


  • Master of Science/Engineering, or equivalent experience
  • At least five years’ experience of process management, or equivalent management experience
  • Experience of IT Service Delivery in a large organization

It’s a bonus if you

  • Certifications within ITIL
  • Experience working as Incident Manager, or Request Manager
  • Experience from the healthcare sector
  • Experience being a course leader within ITIL

Place of employment: Stockholm or Linköping

At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.

Scope: Full time

Form of employment: Permanent employment, 6 months trial period

Other: We screen the applications and hold interviews continuously so please send your application as soon as possible via the link.

We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work in Sweden. We will ask for verification during the process.

We look forward to receiving your application!

Read more about us here!

Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at the career site here!

  • Externa annonser
  • Remote

Hemsida Cambio

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