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IT Support Technician

  • Externa annonser
  • Remote
About the job

Do you like IT and technology? Are you a student that wants to two to three times a week? We are looking for an onsite IT Support Technician to provide fast and useful technical assistance to our employees in Solna. If this sounds like something for you, apply today!

As an onsite IT Support Technician You will also be part of our IT Service Desk team where you handle tickets that are assigned to you. Your daily job will involve install or troubleshooting computers, phones, tablets. You will provide technical assistance and support for all End-User regarding our IT products and services, with a strong focus on customer service. Support includes answering questions, troubleshooting problems and install IT equipment. We are looking for someone with good technical knowledge, who is able to solve support issues effectively and communicate solutions to our end users. You must also be customer oriented and have good skills in English, both written and verbal. This positon is part time.

Your main responsibilities:

  • Install computers, phones, tablets for new employees.

  • Provide support and technical assistance for audio/video equipment in conference rooms.

  • Respond to and properly manage tickets entered into the IT Service Desk ticket system and provide resolution either in person or over the phone, within specific timeframes according to Service Level Agreements (SLA’s).

About you

In order to be successful in this role you need to have:

  • 1-2 years of experience as a support technician (1st and 2nd level) or other technical support roles.

  • Must be able to work on site in the Solna office two days a week.

  • Proficient in supporting and using Windows 10/11, Apple iOS, Office 365 suites.

  • Understanding of Microsoft Active Directory.

  • Experience with PC deployment and management technologies (SCCM).

  • Unhindered communication in English – with merit in other Nordic language.

  • Customer-oriented, positive, and calm personality is desirable.

About us

WE OFFER
A job which could easily turn into a career in Danone. We believe everyone is born with superpowers, something which comes natural to you. We know the uniqueness is something which brings both excellence as well as energy, so we believe in all Danoner’s potential and when we build careers based on these superpowers and develop everyone’s potential to the fullest, magic happens. This is how we like to see Talent Management in Danone.

OUR BENEFITS
At Danone we strive to have variety of benefits across our region in Nordics & Baltics and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Health insurance from first working day;
  • Stay active with the help of Yearly Wellness Contribution;
  • One share for all allowing to become co-owner of Danone;
  • Remote work opportunities;
  • Unlimited access to our online learning platform and other amazing opportunities for your professional development, like buddy program, trainings, workshops etc.
  • Organization and Team events.

And hey, want a snack? Feel free to grab a yoghurt in the fridge at the office – products available all day!

ABOUT DANONE
Danone’s mission is bringing health through food to as many people as possible and we believe in order to do so we need a healthy planet. We have more than 100 000 employees worldwide built on three business categories: Dairy and Drinks, Plant-Based Products and Specialized Nutrition who all strive for our vision One Planet One Health.

Danone Nordics & Baltics has 500 employees, and our brand portfolio includes many trusted brands such as Alpro, ProViva, Souvenaid, Fortimel, Activia, Lophlex, Actimel, Aqua d’Or and Fortini.

We develop healthy food choices for everyone and grow strong brands through close collaboration with our customers and consumers. We keep challenging ourselves to stay one step ahead of emerging trends and tastes. Join our movement for a more sustainable world. One Planet One Health BY YOU.

Did you know that as a B-Corp certified company, Danone meets the highest verified standards of social and environmental performance, transparency, and accountability?

For more information about Danone, our teams and culture, please explore careers.danone.com.

TO APPLY
Click “APPLY” button and send in your application in English before the closing date of January 31th. The recruitment process is ongoing, and we will review applications and conduct interviews continuously. Observe that the position may be filled before last application date.
We are proud to be an equal employer. We are convinced our differences make the difference and that an inclusive working environment will drive our growth as a business, as teams and as individuals. We will therefore consider all applicants for employment* fostering an inclusive working culture that is accessible for all.

  • all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Danone AB with its registered office in Stockholm (Gårdsvägen 14, 169 70 Solna) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.
#LI-NORBAL

  • Externa annonser
  • Remote

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