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Danish Customer Service Advisor for Travels – Work at Home in Sweden

  • Externa annonser
  • Remote

Job Title:

Danish Customer Service Advisor for Travels – Work at Home in Sweden

Job Description

Become our next Work at Home Danish Customer Service Advisor in Sweden! We are looking for people interested in working with customer service for private travels. At Concentrix you’ll get the opportunity to learn about customer service, B2C, Amadeus and to be part of a leading global company in the travel industry!

About us:

Concentrix is a global leadning company with over 240,000 employees working in 40+ countries all around the world. Our customers and clients are well-known brands globally and our success is thanks to our people who interact with our customers every year. We invest in positive and motivating people in our team who are keen to learn from our business, to develop their career and advance within the company.

Duties: In the role as a Danish Customer Service Advisor in Sweden, you must:

  • handle incoming calls from private customers in Denmark.
  • actively listen and answer questions based on the customer’s needs, as well as give advice and upsell our campaigns and activities.
  • create a strong customer relationship by delivering effective solutions based on sustainability and profitability.
  • be an expert in planning, producing and maximizing sales opportunities on every call.
  • provide correct information regarding prices, products and bookings of luggage and travel destinations.
  • documents all processes correctly in our client’s computer system.
Your profile:

  • You live in Sweden and can speak fluent Danish.
  • Able to work from home. (Homeoffice, router etc.)
  • Has a high school diploma or equivalent
  • Has previously worked with customer service, hospitality or sales.
  • You are an expert at listening and communicating through telephone and e-mail.
  • Good computer skills such as navigate and register within computer systems.
  • Skilled in multi-tasking, as well as the ability to be flexible and quickly adapt to changes.
  • Stress resistant and able to defuse heated situations with upset customers and deliver constructive solutions.
  • Ability to work as a team member, as well as independently.
  • Can rotate shifts if needed and be on time!

  • 10 weeks of paid training for new hires
  • 25 days of annual paid vacation, wellness and other outstanding employee benefits, incl. a pension system.
  • International connections that offer the opportunity to join campaigns to work abroad within Concentrix.
  • Participate in our activities such as barbeques and fun internal competitions with prizes.


Helsingborg, Sweden

Language Requirements:

Danish (Required), English

Time Type:

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  • Externa annonser
  • Remote

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