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Customer Service Agents

  • Externa annonser
  • Remote

Hemsida Mercell

Fullständig jobbeskrivning

Working at Mercell

Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.

Your Mission

We are looking for 2 Customer Service Agents, one to be located in Norway (Oslo) and the other one in Sweden (Linköping).

As a Customer Service Agent you will be part of the Customer Service team in Oslo or Linköping and report to Rune Johansen, the Team Lead of Customer Service Norway and Sweden.

Customer Service is the last step in our customer journey. The team help our customers with everything from technical questions to how public tendering and e-procurement work. We take our time and make sure to stay with the customer until they are satisfied. This means that we are daily in contact with internal stakeholders seeking knowledge, giving feedback, reporting potential bugs etc.

As the ideal candidate for this role, you have a strong passion for achieving high customer satisfaction and giving our customers the best possible experience. You have a positive and flexible attitude to change and see it as an opportunity for development, both as an individual and as an employee.

We also see the following qualities as important to thrive and evolve in this role:

  • Customer minded and great communicator with empathy and positive attitude
  • Calm, patient and detail oriented
  • Enjoys to wok in a dynamic environment with tight deadlines
  • Curious and fast learner

Core Responsibilities

  • Communicate with our customers via phone calls in Telavox or our ticketing system Jira
  • Provide excellent support and guidance to our customers in our online platforms
  • Contribute to a great collaboration in the team in Norway/Sweden and across borders on knowledge sharing and best practices sharing
  • Be proactive in helping decrease the amount of incoming calls and tickets by creating articles, educating our customers and always staying one step ahead of the market trends.
  • Other similar Customer Service-activities

Required Qualifications

  • Proven experience in customer service or customer related roles
  • Fluent in Norwegian or Swedish and English, both written and spoken (advantage if you speak another Scandinavian language)
  • Strong digital literacy skills and proven ability to navigate within unfamiliar software
  • Solid understanding of confidentiality and other professional codes of conduct

Preferred Qualifications

  • Having experience with public tendering and e-procurement is a strong plus

Start date:
As soon as possible

Duration: Full time

Working style: Hybrid remote

Location: Linköping, Sweden or Oslo, Norway

Has this sparked your interest?

Then we can’t wait to have you join our mission and looking forward to receiving your application.

We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

Application Deadline: 12.04.2024 However, do not wait to submit your application – we will read applications and talk to potential candidates as we receive them.

What we Offer

Mercell is in a very exciting period and you will play an important role in our ambitious journey.

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.

Growth | Curiosity | Courage | Trust

The Mercell core values – Growth, Curiosity, Courage and Trust – serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Our perks & benefits:

Inclusive culture where you are welcomed to be yourself

Flexible and hybrid work encouraging a work-life balance

Be a part of a collaborative team with high ambitions

Individual development opportunities

Health insurance and pension plan

Competitive salary package

Paid parental leave

Unlimited coffee and tea

Company events like Friday bars, Summer and Christmas parties and more!

(may differ per country/office)

Questions for this position?

We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.

Happy to chat with you!

Hiring Manager: Rune Johansen, Head of Customer Service Norway/Sweden

Phone: +47 90830828

Email: [email protected]

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

  • Externa annonser
  • Remote

Hemsida Mercell

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