At Storytel we believe that powerful stories add an extra dimension to life. Storytel is one of the world’s leading audiobook and eBook streaming services and we offer unlimited listening to consumers in 25+ markets. Our vision is to make the world a more empathetic place with great stories to be shared and enjoyed by anyone, anywhere, anytime.

Are you an experienced marketing automation expert looking for a new challenge? Join our CLM (Customer Lifecycle Management) Engagement team as a CRM Automation Specialist and take your skills to the next level.

About the team

In total, we are a passionate and skilled CLM team of 10, divided into two sub-teams, CLM Engagement and CLM Sales, working in close collaboration to develop our customer relations globally. We are responsible for engaging our customers and making them want to stay in the service for as long as possible to boost customer lifetime value.

In the CLM Engagement team we are focusing on developing and continuously improving our global targeted communication flows to onboard, activate and engage our customers. Your job will be to work together with the rest of the team and other stakeholders within Storytel in order to execute, follow up and optimize initiatives.

About the role

In this role you are responsible for designing, building and managing effective automated communication flows going out across our markets in our Customer Engagement Platform, Braze. You’ll be an important part of the team, and your sparring on how to automate to save time and optimize will be valued and help us do more with less resources.

Responsibilities

• Build automated and personalized life cycle communication flow and campaigns across various channels in Braze.
• Invent new standards of how to work more scalable and more efficiently through automation.
• Set guidelines for the team on how to use new standards and ways of working
• Take part in cross-functional projects and also lead your own initiatives end-to-end

What we are looking for

• A few years experience in working with CRM/Marketing Automation
• Experience of working in Marketing Automation platforms such as Braze, Airship, Adobe Experience Cloud.
• Experience in building and managing automated communication flows across various direct channels such as email, push notifications and in app messages
• Knowledge of segmentation, personalization, and A/B testing
• Experienced in working with HTML/CSS, API integrations and coding for a personalized and dynamic user experience
• Strong communication and collaboration skills
• Business level of English, both written and spoken
• To thrive in this role, we believe that your technical skills are matched by your passion for experimentation, learning, and problem-solving. You possess a natural curiosity and desire to constantly improve and find new ways to create scalable workflows and tackle complex journeys.

And for some extra bonus points

• Experience from working with Braze
• Experience from app-/ digital subscription service

Hi from Charlotta

You will be reporting to me so I just wanted to introduce myself and let you know a bit about me. I live in Stockholm with my husband and our three kids and I have been with Storytel for 2.5 years now. I work from our Storytel office with an amazing view at Riddarholmen in Stockholm. I am truly passionate about CRM and customer experience and I have several years of experience in developing customer experience across various companies. As a manager, I strongly believe in the power of teamwork and the ability to achieve great things when focusing on our opportunities. I prioritize being a supportive and present leader, and I am committed to serving as your sparring partner in reaching both team and personal goals. I strongly believe in the philosophy of ‘freedom with responsibility’ where we work together as a team to meet deadlines and achieve results. It is essential to me that we foster a positive and friendly team spirit, built on open communication and honesty, in order to grow and improve together as a team.

What we can offer

At Storytel we trust our employees and believe in their autonomy. We offer flexible working hours, remote working possibilities when possible and flexible public holidays for people to celebrate what they truly believe in. Storytel’s culture encourages self leadership, innovation, collaboration – and our employees share a common passion for high-quality content and stories. There is a strong emphasis on continuous development, learning through experimentation and actively sharing feedback to constantly improve performance. Storytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity are welcomed. We like doing things in new ways and questioning old methods. And of course – you get unlimited listening to audio and ebooks from our service!

Does this sound like you? If you feel like Storytel is a place where you could thrive, please
submit your application in English and we will contact you as soon as possible.