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Analyst, IT Support, GBS

  • Externa annonser
  • Remote

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.


Role purpose:

IT Analyst is mainly responsible for providing technical support for daily operational activities. Also takes part in:

Securing the overall health of local IT infrastructure components (e.g. computers, servers, storage) and locally managed applications.

Reviewing and refreshing documentations on a regular basis. Keeping hardware intentory up to date.

Ensuring that Hydro GBS IT Architecture, Security, Operational standards, Policies and Strategy are followed on the locations, also that requirements from local business are understood in the setting of policy and strategy.

Keeping contact with local business management as a customer relation by representing GBS IT and promotes GBS IT standards and in general the standardization of IT tools to the Business.


Responsibilities:

  • Monitoring, installation and regular maintenance of IT infrastructure components (e.g. computers, servers, storage) and operating systems, firmware, applications
  • Managing VMware ESXi environment
  • Managing Veeam Backup & Replication environment and validating backup integrity by regularly testing restore
  • Troubleshooting and supporting resolution of incidents and completing requests via ticketing portal (measured against SLAs)
  • Participating in the on-call duty once a month (not required but is an advantage)
  • Ordering standard hardware
  • Maintaining application specific user accounts, and shared / service user accounts, computer objects, security groups, group policies in Active Directory
  • Maintaining IT documentations; keeping SW license and HW inventory up to date
  • Be a representative of GBS IT towards local business
  • Participation in projects initiated by GBS PMO and taking part in the roll-out of new services, applications
  • Complying with local legislation
  • Complying with HSSE regulations, policies and Standard Operating Procedures.
  • Complying with GBS strandards and policies (e.g. IT Architecture, IT Security)
  • Perform all other tasks upon the instructions of the superior in charge which may be necessitated by the operations of the related unit and which do not conflict with any applicable laws, statutory provisions and company rules


Requirements:

  • Min. 3 years of experience in IT support and/or Operating computers, servers, storage
  • Exposure to and understanding of a manufacturing environment is preferred
  • Extensive Microsoft Windows and Windows Server knowledge
  • Experience with Microsoft SQL or Oracle databases is an advantage
  • Bachelor/Vocational Degree in IT
  • Fluency in English and Swedish is mandatory. Any other language is a plus
  • Team player
  • Service champion
  • Excellent communicator


Hydro offers:

  • Working at the world’s only fully integrated aluminum and leading renewable energy company
  • Diverse, global teams
  • Flexible work environment/home office
  • We provide you the freedom to be creative and to learn from experts
  • Possibility to grow with the company, gain new certificates
  • Attractive benefit package

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in our system with your CV and optionally a cover letter until: 04/30/2023

  • Externa annonser
  • Remote

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