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Technical Customer Support Specialist

Website Meet a Groups kund

Jobbify är en jobbplattform för vassa kandidater.nnFör kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:nnAbout the rolennAs a Technical Customer Support Specialist at Heads, you will be an essential part of our Customer Success team, and report directly to the COO. You will be responsible for providing top-tier support and ensuring the smooth operation of software systems for our clients.nnYour key responsibilities will includenn tOperational and Service Support: Deliver high-quality operational and service support to ensure customer satisfaction.n tTechnical Customer Support: Handle and resolve hardware and software issues, providing expert assistance to our customers.n tUpgrade Execution: Perform and manage system upgrades efficiently, ensuring minimal disruption to the customer environment.n tEnvironment Monitoring and Troubleshooting: Monitor, test, validate, and troubleshoot customer environments to maintain optimal performance.n tProcess Improvement: Drive and execute initiatives to improve workflows and scripts, enhancing overall efficiency and quality.n tAutomation: Develop and implement automated routines and scripts for upgrades and server management.nnRequired Qualificationsnn tBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.n tProven experience as a System Administrator, including operational IT tasks, system maintenance, and upgrades.n tTechnical Skills: Strong troubleshooting abilities with a solid understanding of computer systems, software, and networks.n tHardware Management: Previous experience managing and installing retail hardware devices such as scanners, printers, and card machines.n tProgramming Knowledge: Familiarity with programming languages, databases, and web technologies.n tProficiency in Swedish and English.nn nnPreferred ExperiencesnnPrevious experience in the Retail Industry.nnFamiliarity with support ticketing systems such as JIRA.nnTechnical Proficiencynn tMandatorynn tWindows Operating Systemn tCommon web technologies (REST, JSON)n tPowerShell (for automating scripts)nnn tPreferrednn tUnix/Linux Operating Systemsn tNGINXn tSQLnnnnWho are you?nn tCustomer-oriented attitude with a passion for helping people and solving problems.n tExcellent communication skills, both written and verbal, with the ability to explain complex technical issues to non-technical users.n tStrong executing skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.n tInnovative, open and curious mind which drives you to learn and solve problems.n tGenuine interest and passion in technology.nn nnOur OffernnHealth & WellnessnnWe've got you covered with private health and pension insurance, plus a wellness grant of 5000 SEK every year to keep you feeling great.nnCompany GatheringsnA few times a year, we all come together for company events. It's a chance to hang out, workshop, chat, and have a blast.nnVacationnnEnjoy 30 days of paid vacation to relax, recharge, and spend time with your loved ones.nnCareer Development nnYour growth is our growth. That's why we're happy to invest in training programs to help you develop and succeed.nnWork FlexibilitynnWe believe in the power of face-to-face interactions but also value the freedom and focus that come with remote work. We strive for a healthy balance of both.

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