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Technical Advisor

Website Qliro

You have the opportunity to be highly involved in influencing Qliro’s Merchant future and development journey. As a Technical Advisor, you’ll be handling external & internal inquiries in the team’s applicable channels. Be responsible for feedback & complaints, provide appropriate solutions and alternatives within our KPIs and time limits; follow up to ensure resolution. Keep records of interactions, process in & outbound inquiries, and file documents. Follow communication procedures, guidelines, and policies. You’ll be a vital part in ensuring our merchants’ satisfaction.

What you’ll do:

  • Enroll and Onboard Merchants in relevant technical systems.
  • Be responsible for the initial technical troubleshooting for Merchants.
  • Test and implement new features in our modules.
  • Drive feedback and improvement areas both within the department but also cross-function.
  • Have a good understanding of our backend and APIs to ensure it is handled correctly.
  • Play an active role in supporting Key Account Managers and stakeholders with technical knowledge and guidance.
  • Handle daily operational tasks. Drives automatization improvements related to the tasks.
  • Continuously improve process documentation.

We believe you:

  • Are a quick learner with basic skills and experience from working with REST APIs
  • Experience working with finance and payments solutions (technical or non-technical) like payment processing or compliance is an advantage
  • Are fluent in English, verbally and in writing
  • Have a technical and analytical mindset, and take pride in knowing your domain thoroughly
  • Are a critical thinker, comfortable with complexity, and can navigate unclear situations in a calm and confident manner
  • An excellent problem solver with a sense of ownership and great attention to detail

WOW in everything we do

Qliro is the place for those who are curious, passionate, and love collaboration. Together we have the power to create wow in everything we do. Feel comfortable being you, bringing your unique perspectives. At Qliro there is a place for you whoever you are. Differences are a strength.

We love flexibility and remote work, we also believe in the power of meeting in real life. With a mix of working remotely and collaborating in the office, we believe in a flexible workplace that suits you and Qliro.

Website Qliro

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