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Team Lead (f/m/d) Debt Collection

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  • Remote

Website Pair Finance GmbH

Fullständig jobbeskrivning

Are you ready to change the market?

PAIR Finance is expanding! The success story of revolutionizing the debt collection industry in the German market already started in Berlin in 2016, and now we are building our team in Sweden to enter the Swedish market as well. For the further development and expansion of our customer service for our clients’ customers (B2C), we are looking for a motivated and experienced Team Lead (f/m/d) with a strong history in the Swedish debt collection market. Become part of our strong, international team that is changing the traditional debt collection industry with innovation and passion!

What you can do with us:

  • Setup and lead a customer service team that covers requests from consumers from the Swedish market
  • Continuous further development of the operational processes in the customer service team
  • Ensuring that the team communicates confidently with clients and customers via telephone, e-mail, chat, and letter and that concerns are dealt with in a solution-oriented and competent manner
  • Ensuring competent communication of the team with third parties, in particular debt counseling and attorneys
  • Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues
  • Ensuring the economically effective processing of files and maintenance of CRM systems
  • Gathering feedback from clients, customers, and third parties and providing related support to improve technology and service delivery
  • Empathic and supportive leadership of a dedicated team
  • Collaborate with the management team, especially Collections, and Operations, for the continuous development of processes
  • Reporting to the Country Head Sweden and to the Head of Collection in Berlin

What you should bring for it:

  • Successfully completed commercial or service-oriented vocational training, education on HBO level or a qualified academical degree
  • 5+ years of experience as a customer service team lead in the debt collection industry
  • Ideally a Master of Laws (LL.M;Sv. Juristexamen or Jur.kand)
  • Strong motivational skills to lead a dedicated team and focus on the development of individual team members
  • Passion for contributing to fast-paced environments and to improve processes and standards
  • Mandatory business fluent communication skills in Swedish and English (written and spoken)
  • Good MS Office skills and interest in technology

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

  • Flexible working hours, possibility to work from home, and 28 vacation days for a balanced work-life balance
  • Good salary for your strong performance
  • Challenging, varied tasks for your steep learning curve
  • Individual development offers as well as a transparent, appreciative feedback culture for your personal development
  • An international team with professional colleagues and strong experts for an inspiring network
  • Team events for a successful team

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact me via email ([email protected]) or via phone (+49 151 28318404). For more information about PAIR Finance, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit and and

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!

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  • Remote

Website Pair Finance GmbH

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