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Service Performance Manager – Nordics

  • External ads
  • Remote

Website Tesla

Fullständig jobbeskrivning

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What to Expect

At Tesla, our Service Performance Managers are an essential role in supporting and productively challenging regional service operations, ensuring that the entire region’s service organization successfully accomplishes its goals.
The Service Performance Manager is simultaneously a strategic advisor, confidant, and accountability partner for the Regional Service Manager and their field leadership team. It accelerates the pace of improvement and problem-solving and supplies clear instructions on how these gains could be unlocked.
To succeed at Tesla, you must be energetic, highly organized, and innovative. You should have a passion for the brand and the ability to thrive in a team environment.
Depending on the home location of the successful candidate, the role will be based out of one of our headquarters in any of the nordic countries; Norway, Denmark, Sweden or Finland.

What You’ll Do

  • Drive performance on a regional, country and local location level, focusing on optimization of critical KPIs, such as workforce productivity and utilization, service appointment backlog and waiting time, quality of repairs, customer satisfaction and more.
  • Critically contribute to development and execution on the service strategy at a regional level, manage targets and provide service teams with a standardized set-up for success (excellence in data, insights, processes, and systems).
  • Keep field leaders accountable to take action on the improvement actions identified.
  • Ensure to develop and communicate a turn-by-turn roadmap for the field managers to achieve stated P&L objectives.
  • Stay closely connected to the service locations, supporting their needs to drive performance improvements.
  • Constantly strive to identify, raise and execute on improvement opportunities within people, process and systems.
  • Identify and drive improvements to the Service P&L.
  • Support the needs of regional leadership to drive service performance excellence.
  • Be a deep insider and a passionate bar-raiser of the service performance in your region.

What You’ll Bring

  • Strategic thinker who can act and think at both macro and micro levels of leadership.
  • A background of interrogating data and identifying correlations to act on business improvements.
  • Excellent organization skills, with experience of high-level reporting.
  • Experience of working in an agile environment, where you have responded quickly to changing business needs.
  • Excellent analytical and numerical skills with an ability to express your ideas with numbers. A proven background in data management, analytics, data science or similar.
  • Ability to translate complex data into strategy and understandable insights.
  • Natural skills for solving complex problems with many stakeholders
  • A creative mindset that thinks outside the box and can invent new solutions to problems.
  • Excellent communication skills to secure any information needed to reach all parts of the organization. Ability to develop collaborative & respectful relationships and act as a trusted partner to others within the organization.
  • Strong bias for action, eager to learn, result-oriented and flexible to adapt quickly to change and prioritize appropriately.
  • Excellent prioritization, time management and organizational skills and experience establishing guidelines in these areas for others.
  • Intense desire to be on the leading edge, in a fast-paced environment. Deep passion for our customers, our people, change and improvements.
  • Digitally savvy and data-driven decision making approach – securing fact-based decisions.
  • Flexible to travel as needed.
  • Excellent written and spoken English. Additional European language a plus.
  • Strong analytical IT skills, including advanced use of Excel.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
  • External ads
  • Remote

Website Tesla

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