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Safety and Compliance Specialist – Ground Operations

Website TUI

About the job

As Safety and Compliance Specialist – Ground Operations with TUI Airline, you’ll get involved in all aspects of safety and compliance in Ground Operations. In addition to your usual your day job, you’ll have the occasional chance to work alongside our Airport based colleagues and be a key organiser for the annual safety conference. There’ll even be a chance to meet your global colleagues in team events in our other markets from time to time so we hope you dont mind travelling! The role requires a starter/finisher as you will be the person identifying the trends, proposing solutions and driving their implementation.

If you’ve got experience from within aviation of either safety or compliance requirements, maybe audit or if you’ve worked in Ground Handling and are keen to see how things work at Head Office, this could be a great next step for you. You’ll need to have good skills with analytics, data and statistics, able to spot trends and patterns and be confident to present on your findings. You’ll also need to know how to navigate legislation and manuals to ensure processes followed adhered to the regulations, so your ability to read and interpret legal requirements will be key.

We are happy to consider this role on a hybrid working model with a mix of remote and office based working days – approximately 1 per week (or in line with local TUI remote working principles). During initial training there may be a higher requirement to be based onsite. The role may be based from any of our Airline Source Market Offices Zaventem (Belgium), Rijswijk (Netherlands), Luton (UK), Stockholm (Sweden) or Hannover (Germany). For this role specifically you will have a slightly closer focus on our Western Region, so language skills in Dutch would be a real plus.

The position reports to the Ground Ops Regulations & Standards Manager.

Applications close 5 May 2024


As Safety and Compliance Specialist – Ground Operations, you’ll:

  • Ensure all regulated Ground Operations procedures are delivered by our suppliers in line with regulations. 
  • Manage, align, and improve all safety and compliance data, analysis, and activities within Ground Operations
  • Create and customise safety strategies, initiatives, and programs within the operating environment to external and internal partners
  • Engage, coach, develop and train employees and partners on safety related procedures and participate in staff training standards in various areas of ground ops expertise
  • Observe operations and inspect work areas to identify risks, hazards, consequences and recommend mitigating actions in support of safety and compliance
  • Manage Ground Operations risk & change management processes, working to continuously raise standards in this area
  • Ensure management of Change procedures are implemented by TUI Airline Ground Operations colleagues across multiple AOC’s
  • Support the airport delivery teams and Station Account Manager’s completing and closing Management of Changes (MOC’s) in a timely manner
  • Support identifying and delivering mitigation plans, conduct risk assessments and oversee the MOC process in line with the AOC procedures
  • Work with subject matter expert colleagues on topics such as Dangerous Goods, Cargo, Special Loads, De-icing, Fueling and others to always ensure regulatory compliance and safe operations
  • Work with and support TUI Airline Ground Operations Manual coordinator to ensure all documentation is in line with current regulations
  • Administer and evaluate policies relating to safety management, audits, and employee training
  • Manage a framework for safety reporting, ensuring events are thoroughly investigated, and procedures improved to prevent reoccurrence
  • Manage a framework and deliver departmental quality system checks against TUI Airline Ground Operations Procedures, as outlined in the Internal Procedures Manual
  • Prepare, lead, support, and follow-up on AOC Ground Operations safety meetings across all 5 AOC’s, ensuring timely, accurate and insightful analysis and reporting of safety events, trends, and oversight activity
  • Initiate, develop and maintain positive and impactful relationships with various enforcement and regulatory agencies
  • Oversee the closure of non-compliance findings and produce management information to ensure standards are continuously maintained and improved on behalf of the Ground Operations Management team including the Nominated Persons
  • Support each Airline when Ground Operations audits are conducted and ensure any pre-audit preparation and management of closure and observations are carried out
  • Initiate, develop and maintain positive and impactful relationships with various regulatory agencies. 
  • Attend FOSAG on behalf of Ground Operations
  • Reviewing and Updating the Ground Operations and/or AOC risk register monthly
  • Be the main interface between AOC safety and compliance departments and TUI Airline Ground Operations


  • Demonstrable knowledge and experience within Ground Operations procedures, particularly linked to safety and compliance
  • Proven ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained
  • Ability to develop effective methods for data analysis and interpret results 
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
  • Driven by an entrepreneurial spirit and vision you are resilient to succeed in a fast paced and demanding operational environment with a positive attitude and excellent customer service skills
  • Innovative and adaptable thinker, accustomed to overcoming challenges in new environments with limited support
  • Excellent communication, influencing, presentation and interpersonal skills, comfortable interacting and facilitate training and/or deliver informational sessions to groups and/or individuals at all levels of the company and with external parties, with the ability to build trust and productive relationships
  • Well-organised, with strong process management and prioritisation skills 
  • Self-motivated with the ability to work independently as well as part of a team.
  • Experience working in a high-demanding, changeable operational environment.
  • Role requires strong business English, both spoken and written, plus Dutch would be highly advantageous
  • May involve some international travel.


  • Work in the largest global tourism group with international projects and teams 
  • Fantastic holiday benefits including discounts & special offers 
  • Development & career opportunities 
  • Health and wellbeing support  
  • Flexible working (understandably, some roles operate out of a specific location & to a set working pattern) 
  • Plus lots more benefits relevant to the local market that you’ll be based in  

We love to see your uniqueness shine through and inspire the future of travel.  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.  
We really value your interest in TUI and will be back in touch with you shortly after the application closing date. 

Please Note: Your specific contractual terms may vary dependant on which location you prefer to be based in. 

Website TUI

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