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Norwegian speaking Customer Support Agent

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Full job description

APPLICATION DEADLINE: SEPT. 24, 2023 MÖLNDAL HYBRID

Are you interested in fashion, are service oriented, and master Norwegian and English? Do you want to contribute to our goal of offering our customers the best service experience? Kappahl is now looking for you who wants to work in Customer Support, at our Head Office in Mölndal. Apply today!

Kappahl exist to celebrate diversity in everyday life. We want to broaden the definition of diversity to include many different ways of living life – empowering people to stay true to themselves at any given time, our customers as well as our employees.

We offer your

You will be part of a larger team and be located at our head office in Mölndal. You will be Kappahl’s voice out to our customers but also the customer’s voice to us and will also have close contacts with other departments in our organization.

Our ultimate goal is to make the customer happy with fast and accurate answers, along with a complete shopping experience. Your responsibility includes fining the best solution in each individual customer contact. Examples of questions can be about assortment, advice, fashion, orders, complaints, deliveries and environmental responsibility. Customers contact us by phone, email, chat and social media. We are open weekdays between 08.00-18.00.

Your profile

We seek you with a completed high school education and previous experience of customer support in different contexts. We believe you have a passion for service and to give the customer a first-class experience! It is a merit if you also have been working in store, preferably fashion. We meet customers in many channels in high pace, so you need to be able to keep your professional and caring approach also during stressful situations. You work in front of a computer, switching between different systems, so you need to be a keen IT-user. Kappahl is a fashion company, so this is an opportunity for you that have a high interest in this field.

In this position, we are only looking for applicants with fluent in Norwegian and English in both speech and writing. It is a merit if you also speak Swedish.

You recognize yourself in our values – Inclusive, Courageous and Joyful!

Are you interested?

The position is a permanent employment with placement at our head office in Mölndal. Kappahl wants to be A Place To Belong therefore we work with a hybrid working environment. This means that you will be at the office three days a week and the rest of the time you can work remotely if it suitable for your schedule.

Kappahl celebrate diversity and strive to eliminate all forms of discrimination. We are committed to creating an inclusive environment for all employees and candidates.

You apply easily by attaching your CV (please refrain from sending us your personal letter). We apply continuous selection. We look forward to your application as soon as possible, but no later than the 24th of September.

If you have protected identity contact [email protected], and you will get help with submitting your application.

You manage your own day-to-day work

We share values

We contribute through our differences

You can be yourself

We inspire each other to live sustainably

Your health and well-being are important

Kappahl – a place to belong

We believe in life-long learning

We believe in a feedback culture

You can trust us!

About the company

Kappahl exists to celebrate diversity in everyday life. We want to broaden the definition of diversity to include many different ways of living life – empowering people to always stay true to themselves.

Founded in 1953 in Gothenburg, Sweden, the Kappahl Group is a leading fashion chain in the Nordics, with around 360 Kappahl and Newbie stores in Sweden, Norway, Finland, Poland and the UK, and online in more than 20 markets throughout Europe.

The Kappahl team consists of some 4,000 colleagues in nine countries, all with different backgrounds, ages, skills and styles. Our common motivation is to offer fashion fit for life to a wide variety of people and lifestyles. A Responsible Fashion that that feels right, for the bearer and for the world we live in. A Responsible Fashion that that feels right, for people and for the world we live in. Today, 80% of our products are made with certified and/or preferred materials. The goal is 100% by 2025 and Kappahl’s overall climate goal is to halve the value chain’s climate emissions by 2030.

More information at www.kappahl.com.

Kappahl opened its first store in Gothenburg in 1953.

All design is made at the head office in Mölndal, Sweden.

Kappahl has stores in Sweden, Norway, Finland, Poland and the UK and are available online in more than 20 markets in Europe

Kappahl offered its first collection in organic cotton back in 1993.

100% of the cotton used in the collections today is certified for both ecological and better social conditions.

Was among the first fashion companies to launch fashion in slightly larger sizes in 1970.

Kappahl has committed to halve climate emissions by 2030 in line with the Paris Agreement.

Kappahl has a close and long-term cooperation with our suppliers to ensure good working conditions.

Kristin Bohman | Contact Person

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