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Finnish-speaking Consumer Relations Agent to car company! – Gothenburg

Website Perido AB

Are you a first-class communicator who always have the customers perspective in mind? Do you possess a genuine interest in providing excellent customer service and would thrive in a dynamic and fast-paced environment? Do you have excellent communication skills in both Finnish and English? Then we have the position for you!About the position Perido is looking for a Consumer Relations Agent for a position at one of our clients, a major company and well-known name in the automotive industry. This is a full-time position situated in Gothenburg. You can also work remotely, but you need to be able to be in the office 2-3 days a month. In this role you will need to have the ability to work evening hours, weekends and holidays, our client is available for their consumers whenever they need them.Your daily tasksAs a Customer Consumer Relations Agent, your primary responsibility is to consistently deliver an exceptional and personalized customer experience, addressing the needs of both current and prospective consumers throughout the entire shopping and ownership journey. Your role as a brand ambassador is pivotal in supporting our mission to enhance the communities we serve and bring our brand promise to life. This position offers you the opportunity to gain valuable insights into both consumer behavior and our products, making it an ideal stepping stone for building a future career within the company.Your communication skills will be put to use as you engage with consumers via phone, email, chat, and social media, aiming to understand their inquiries or issues and providing viable solutions with a high level of service. Coordinating towing and roadside services for car owners experiencing breakdowns is also part of your responsibilities. Additionally, you will be involved in managing lead generation, delegation, and follow-up, ensuring the effective utilization of leads. It is crucial to prioritize and escalate customer feedback and feature requests to the relevant internal teams. Your role extends to actively identifying, proposing, and driving activities with stakeholders within and outside the Customer Care department, contributing to the continuous improvement of quality and efficiency in our processes.Your characteristicsExperience is important, but personality is key! We are looking for someone who’s humble and respectful, with a genuine interest in customer service. You know how to deliver service at a high level. You feel comfortable in contact with customers and have a professional attitude towards both customers and colleagues. As a person, you are solution-oriented, results-driven and have high integrity. To succeed in this assignment, you ought to have a very good ability to cooperate and be a flexible team player who thrives when working with others. To conclude: Passion for people is important, passion for cars is a bonus!Did we catch your interest? Then we would like to know more about you, welcome with your application and CV written in English!Qualifications:Previous experience in customer serviceKnow how to work CRM systems (Salesforce etc.)Ability to work evenings and weekendsExcellent communication skills in speech and writing, in Finnish and EnglishContract type and hoursFull-time, consulting assignment through Perido until 2024-06-30. Start 2024-01-01. ApplicationPlease apply on our website perido.se/. Click on the apply button in the advertisement for the current position and fill in your information and attach your CV. We recommend that you submit your application as soon as possible as selection is ongoing. Note that certain information regarding the assignment and / or the client company may have been deliberately disclosed from the advertisement, only when contacting the responsible recruiter will you receive all the information you need.The responsible recruiter is Amanda Delvén who you can reach by email – [email protected]. If you have questions or concerns, you are welcomed to contact us at [email protected] and one of our recruitment communicators will answer you. Always enter the reference number 34275 in the subject line.About PeridoWhy are we called Perido? It comes from the Latin word Peridoneus which means "well matched". Matching our consultant's competence and career focus with our clients' needs is what we do best! Perido is a consulting and recruitment company in the white-collar sector that helps you to the next step in your career and our vision is for everyone to thrive and be engaged at work. We have grown steadily since the start in 2003 and today we are 50 employees internally and over 1300 consultants on assignment all over the country. As a consultant with us, you become an important part of our organization and you grow together with us by strengthening your skills in our clients' organizations. Read more about us at Perido: perido.se/om-oss/om-oss-undermeny/.

Website Perido AB

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