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EMEA Customer Projects Quality Manager

  • External ads
  • Remote Sweden
  • 2024-07-29

Website Eaton

For our EMEA Customer Projects Organization we are looking for a Customer Projects Quality Manager.

The role is responsible for ensuring Continuous Improvement is applied in the end to end (Customer-Eaton-Supplier) process for all customer projects functions (Tendering, risk review, sales hand-over, projects execution and reviews, financial management, projects staffing and service hand-over) including those processes linked to sales zones, country sales organizations and business units.

In this role, you will play a crucial role in end to end business by ensuring that services meet set thresholds of acceptability.

You Will Define The Quality Framework And Plan, Direct And Coordinate Quality Assurance Programs And Formulate Quality Control Policies. You Will Improve The Organization’s Efficiency And Profitability By Reducing Waste

  • Stablishing Quality management system for Customer projects that documents end-to-end delivery processes and tools.
  • Designing and deploying non conformity management system to manage cost of poor quality and related margin activities.
  • Lead development of certification program for project execution teams including training material and periodical auditing program.
  • Develop customer oriented quality metrics to act on customer satisfaction feedback
  • Lead EMEA Customer Projects Management team response to high impact quality escalations from customer projects when appropriate.

The role has the responsibility of ensuring the customer satisfaction is enhanced through the application of Lean/CI initiatives and the development/ deployment of robust standardized & sustainable processes throughout, aligned to Corporate Quality framework, policies & processes. You will work with all process owners to ensure that all CI & Quality process changes are approved by them, prior to implementation.

The role is opened remotely for the following countries: the UK, Ireland, The Netherlands, Spain, Finland and Sweden.

Travel rate is fluctuating between 20% and 30% of the working time to the above mentioned countries, depending on business needs.



  • Lead the continuous improvement function for EMEA Customer Projects organization.
  • Develop and deploy certification program based on Maturity assessment (technical, commercial & operational) in coordination with central functions across EMEA.
  • Develop Project and Site Management certification program including curriculum design, experience requirements definition and evaluation process. Lead implementation and proactively manage certification roadmap for the execution teams.
  • Establish and lead working teams to execute CI initiatives utilizing Eaton Business System EBS and lean tools: develop and deploy standardized processes, establish performance metrics, develop and deploy standard work / policies, develop and or provide process training, develop and deploy tools and templates, help develop processes to support transition.
  • Support the transition of processes ensuring Lean principles have been established prior to, and where necessary upon, the movement of the process. Definition of projects quality performance indicators and lean process to monitor quality performance.
  • Support the facilitation of a training/ program on all elements of the Continuous Improvement Framework (CIF), Six Sigma and Lean tools. Ensure that tools, resources and instructional materials are developed, updated as necessary and maintained to meet ongoing needs for local leaders. Establish and maintain a library of detailed standard work documentation.
  • Leverage Eaton Business System EBS tools, Continuous Improvement techniques, change management methodologies and best practices to identify issues, propose solutions to address gaps, drive-support corrective actions, and measure results.
  • Utilize EBS tools to eliminate waste while driving customer satisfaction, cost reduction, and improved efficiency performance. Responsible for sustaining the results achieved through follow-up reviews with the Business unit manager, Service Leaders and country Controllers, monthly reporting of bottom-line cost savings in alignment with Controlling, Cost Out Database.
  • Building local organizational capability and deployment of Continuous Improvement Framework (CIF) together with Service clusters and central functional managers.

Quality Management

  • Lead the Quality Management function for EMEA Customer Projects to establish a culture of zero error.
  • Lead NPS program. Capture VoC through customized surveys, developed and deployed for Services operational improvement.
  • Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards.
  • Monitor, analyze & report adherence to quality processes & policies and defines corrective & improvement programs.
  • Ensure that employees working in Service organization are aware of quality requirements.
  • Train Quality key professionals in best practices.
  • Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement.
  • University Degree or equivalent in engineering/manufacturing, technical or related field. MBA or equivalent highly desirable.


  • University Degree or equivalent in engineering/manufacturing, technical or related field. MBA or equivalent highly desirable.
  • 10 years + of experience, with a minimum of 5 years of experience with progressive levels of responsibility in Project based business.
  • Expert in all Lean, Six Sigma and Manufacturing Excellence tools and processes, experience in Logistics and material flow improvements, a strong work ethic, will strive for performance excellence
  • Experience of applying of Lean tools in an environment of high complexity dominated by IT lead transactions is an advantage.
  • Experience in program management, deploying and coordinating the standard utilization of various tools and processes within a specific business.
  • Track record of leading and/or participating in successful, complex change management efforts, preferably cross-functional, cross-businesses and/or regions.
  • Financial acumen, strategic ability, strong business acumen, and strong change leadership capabilities.
  • A fluent and highly articulate communicator with excellent interpersonal and influencing skills throughout all levels of the organization.
  • Experience in managing change and building a strong Lean culture.
  • Desktop Analytics (MS Excel and PowerPoint skills are a necessity).
  • Demonstrated strong ability to achieve results.
  • Demonstrated ability to lead cross functional teams in the development and implementation of initiatives in a highly diverse and matrixed organization.
  • Fluent level of English language.

What We Offer

  • Competitive compensation and benefits package
  • Challenging projects in dynamic collaborative team
  • Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
  • We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.


  • External ads
  • Remote Sweden
  • 2024-07-29

Website Eaton

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