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Customer Support Specialist in Ludvika, W – Hitachi

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Website hitachi ltd

Job Description


Job Title: Customer Support Specialist

Location: Ludvika, Sweden

Company: HV Breakers (High Voltage Breakers), a business unit within Hitachi Energy


  • Project management in various scales and levels
  • Providing customer support (technical, order assistance, payment-related assistance) to internal and external customers
  • Coordinating with relevant resources for complete case ownership and increased customer satisfaction
  • Customer contact through verbal and written communication
  • Internal coordination, including planning and production
  • Handling project documentation in the ERP system
  • Conducting customer visits both within Sweden and abroad
  • Witnessing routine tests in the workshop
  • Flexible working conditions, including office and home office options
  • Living Hitachi Energy’s core values of safety and integrity, taking responsibility for actions and caring for colleagues and the business


  • Strong organizational skills, ability to think critically, and willingness to learn
  • Natural problem-solving skills and enjoyment of new challenges
  • Excellent social skills, positive and proactive mindset, and ability to create a good atmosphere
  • High school education or equivalent experience
  • Knowledge in contracts, delivery, and payment terms is a merit
  • Proficiency in using Microsoft Office
  • Fluency in English and Swedish, both written and spoken. Other languages are a merit.

Application Process:

  • Deadline for applications: 7th of January
  • Applications will be reviewed on an ongoing basis
  • Recruiting manager: Hanna Bayard, [email protected]
  • Union representatives:
    • Sveriges Ingenjrer: Philip Bengtsson, 46 107-38 25 17
    • Unionen: Johan Frisk, 46 107-38 39 68
    • Ledarna: Christer Fridlund, 46 107-38 29 12
  • For any other inquiries, contact Talent Partner Elias Strberg, [email protected]
  • External ads
  • Remote

Website hitachi ltd

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