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Customer Success Manager

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  • Remote

Website Curoflow

The healthcare system is broken. So are people working in healthcare. Doing administration that doesn’t help the patients. Not getting the information they need. Not having the time to be caring. But what really breaks them is that they cannot fulfill their mission: to help people.

We don’t believe that Curoflow can change everything. But we believe that great care is about flow. Easy to work together. Having time for patients. Access to information and expertise. All based on the passion of helping people. But in a broken healthcare system, the people working there can’t get the flow they need to cure, care, enable and save lives. It’s time to change that. It’s time to bring back the flow in healthcare. Curoflow is a healthcare operating system, setting the standard in terms of being user-friendly, highly adaptable, and enabling effectiveness on a completely new level.

Curoflow platform, the B2B software as a service was founded in late 2020. Last year, we had our first full year in commercial phase and what a year then!

Since last summer, we are growing like crazy! Our customers are based across Sweden, UK, Denmark, and Spain, and more are joining every week. This demand has led us to needing your help!

We don’t do things the way many does. You will notice this when you meet our team. We are a tight group of 22 individuals striving to make global impact in a financially sustainable way. We are determined to become the next great tech-company “made in Sweden” and you’ll join us in our most exciting phase.

We see the customer department at Curoflow as something unique, with the potential to be extremely powerful. When working at Curoflow, you will not only join a mission that will impact millions of lives – you will also have the luxury of getting stuck in, defining a modern B2B company.

And let’s be honest. Curoflow is a start-up. If you’re looking for a hefty pay rise or a strict 9-5 job, Curoflow is not for you. We want people who are willing to give that bit extra and in return get that bit extra in terms of stock options, a good salary, and a fantastic mission to join.

You will report to the Head of Customer Success and have the co-responsibility of driving the department to reach goals as well as ensuring customer happiness and satisfaction. We believe that a brilliant person with the right ambition can really leverage their time at Curoflow. We are growing fast, and with us, so can you.

Role responsibilities

As the Customer Success Manager at Curoflow, your primary responsibility will be to ensure that our customers receive the best possible service. You will manage customer accounts and develop strong relationships with key clients to identify new opportunities for growth and retention of existing customers. You will focus on aligning sales objectives with overall business goals, ensuring that our sales strategies are in line with the company’s vision and values.

  • You will be responsible for developing and maintaining strong relationships with our key customers and that any issues are resolved promptly.
  • You will be the primary point of contact for many of our customers and will work closely with them to understand their needs and identify opportunities for growth when possible.
  • You will analyze customer data to make informed decisions about sales strategies. You will identify trends and patterns in customer behavior and develop strategies for increasing customer engagement and retention.
  • You will be responsible for onboarding new customers, make sure that their first months run smoothly and that they stay happy and satisfied.
  • You will be involved in prospect meetings as a product specialist, working closely with our sales team as we often do demos together, all according to our demo framework.

You will have a varying day-to-day where you will set your own limits. With us you can become anything you set your goals at!

    To be successful in this role, you will need to have excellent communication skills, strong analytical skills, and a deep understanding of customer needs and preferences. You should also be a strategic thinker, able to develop and execute strategies that align with the company’s overall business goals. We are looking for someone who is passionate about customer success and who is committed to delivering exceptional service to our customers. You are a perfectionist, making your customers success, your own. Lastly, you are a self-starter who is driven by results and who is looking for an exciting challenge.

    Role requirements

    • 1+ years of relevant work experience within the relevant field
    • Experience and proven track record of building strategies, executing and leading both teams and processes towards excellent customer success, retention and growth

    Experience of working with up- and cross-sales

      • Experience working in a CRM on a day-to-day basis. Data is what makes us evolve faster
      • You have the ability to take action and believe that you will make an instant impact. You understand that at a start/scale-up, you won’t have everything in place and that you are responsible for improving both value and existing and non-existing processes
      • Proven success in delivering measurable business value in teams, similar in size and growth to Curoflows current position
      • Very analytical and data/insights driven with knowledge of working with key customer KPI:s
      • Great communicator, social and a people-person making others feel comfortable in your company

      Experience from the healthcare-sector is seen as a big bonus

        Fluent in Swedish and English, both written and verbally

          Curoflow Culture

          We take great pride in evaluating everyone’s unique personality as part of our recruitment process. We have a phenomenal togetherness with an eNPS of +100 because we place great emphasis on keeping our workplace enjoyable. For you to really prosper and enjoy your day-to-day we believe our values must align.

          At Curoflow, we have a non-hierarchical environment where people can feel like human beings. Even though leaders sometimes must have the final say, we avoid classifying employees into strict structures as much as possible.

          Since we are in a start-up/scale-up phase, we are committed to maintaining a culture where rapid change is seen as a natural part of the process. This means that we are quick to make decisions and act. For us to be able to work hard, we allow each other to joke around and have a relaxed atmosphere in the office.

          We believe in great work-ethics and pride ourselves in taking ownership of our individual tasks.

          We do not accept discrimination and value all individuals equally regardless of any discriminatory factors. In our team, we strive for diverse backgrounds and a diversified group of colleagues.

          We are not easily offended, assume the best about our colleagues, and have an open-minded approach. We encourage all employees to have and express their opinions, believing that everyone in the group can contribute with the best ideas.

          We show respect to everyone we meet and represent Curoflow in the best possible way through our professionalism and willingness to help.

          We believe in “owning our mistakes”. Together, we are capable, and we dare to make mistakes, receive support, and learn to improve.

          We have a “no gossip policy” which means we strongly condemn gossiping about colleagues. We see it as detrimental to our culture.

          Working conditions

          • Full time
          • Location: Stockholm, Scheelegatan
          • Work from home policy: 1 day/week (we really enjoy being at the office)
          • Benefits besides salary include, wellness grants, occupational pension, flexible working hours and the possibility of receiving qualified employee stock options (that are really beneficial).

          We look forward to your application!

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Website Curoflow

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