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Customer Success Advocate

Website Membrain

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Only applications submitted via our website: https://www.membrain.com/careers-customer-success-advocate-sweden will be considered.

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Membrain is on an incredibly exciting growth journey with an award-winning product that challenges the established players in the CRM and Sales Enablement space.

We believe traditional CRMs have grown into hulking monsters that focus on data entry and reporting instead of helping salespeople grow, develop and succeed. We challenge old ways of thinking and work daily to improve ourselves. With the mantra of “what is good today is not good enough tomorrow” we live and breathe innovation, continuous improvement and take great pride in our professional work ethic.

Your new colleagues are spread across the globe and we use best-of-breed tools to achieve our goals. From Stockholm to Columbus, from Atlanta to Dublin we are daily in online video meetings, using web-based tools to call our partners and customers or to collaborate within the team. We take care of each other and value our familial culture. Every day starts with a morning huddle where we share highlights, new insights learned and our ambitions for the day. All to create the very best conditions for both personal growth as well as team-based success.

We’re looking for someone who wants to wake up and make a difference every day. Maybe this someone is you?

MEET THE MEMBRAIN TEAM
https://www.youtube.com/watch?v=WveEjcF8tXY

ABOUT THE ROLE

At Membrain, Customer Success is about focusing on our customers’ long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain’s help.

Our customers, who are based all over the world and who represent a wide range of industries, are looking to improve their sales results, scale their businesses, and overcome sales challenges. As a Customer Success Advocate, your role is to play a significant role in providing our customers with all the conditions they need to be successful with Membrain.

Responsibilities

  • Engage in proactive Customer Success efforts pertaining to implementation, training, adoption, retention, growth, renewal and satisfaction of Membrain
  • Successfully onboard new customers
  • Enable customer growth through proactive expansion strategies
  • Establish relationships as a trusted and strategic advocate with your customers and their partners to help ensure the continued value of Membrain is realized
  • Produce helpful enablement resources for our customers
  • Collaborate with the Customer Solutions team to ensure swift and professional responses to our customers
  • Collaborate with internal teams to continually improve our products & services
  • Be a mentor to team members

The output of your work

  • Onboard new customers
  • Build meaningful relationships with key stakeholders for your customers and their partners
  • Win expansion projects
  • Renew your customers accounts

ABOUT YOU

You are

  • At ease in dialogues with CEOs and sales leaders
  • Tech-savvy and very interested in technology and software
  • Comfortable navigating complexity
  • Always looking for personal growth and sharing
  • Highly professional with a strong work ethic
  • Fluent in Swedish and English (verbal & written)
  • Already located at a commuting distance from Stockholm, Sweden

You have

  • 3+ years of experience in an account management or customer success role
  • Experience working with B2B customers
  • Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation
  • High empathy and a customer service attitude
  • Preferably, experience in B2B sales
  • An eagerness to always learn and become better than yesterday
  • Worked with CRMs and know why some suck 😉

WHAT IT WILL LOOK LIKE

During the first 30 days, you will:

  • Learn the foundation of why Membrain exists and how we serve our customers
  • Have a good grasp of how Membrain works as a product
  • Become familiar with the tools and platforms we use
  • Learn the product, market, competition, and customer challenges
  • Have had initial contact with most of your customers

After 90 days, you will:

  • Explain to others what Membrain does and how it works
  • Have had contact with all team members
  • Have closed at least one renewal or expansion project

After a year, you will:

  • Know Membrain inside and out, tied to business benefits
  • Become a role model for new hires and help the team grow
  • Continually be learning about all things needed to stay on top of your game

WHAT WE OFFER

Dynamic market
The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!

Ambitious team
You’ll work hard with our teams to deliver our brand promise: increased sales effectiveness for clients.

Work hybrid
Our team works in hybrid from our homey Stockholm office because we love to meet and connect as well as have the freedom to work from home.

International work environment
You will collaborate daily with colleagues in North America, Europe, and Asia using Zoom, Slack, and other online tools.

Growth
You’ll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.

OUR VALUES

We believe that work becomes meaningful when it helps us grow – as individuals and professionals – and makes our world a better place. We also believe that teams with purpose and passion can move mountains!

Challenge the mainstream
The law of least resistance leads to mediocre experiences. Challenge the norm; find new ways of doing things and new solutions to problems.

Be professional
Do what you set out to do, keep your promises, and never blame others, or circumstances. By doing so, you will gain the respect of others and build trust – upon which relationships are built.

Have a growth mindset
What is good enough today will not be sufficient tomorrow. For you and our company to grow, you must continually improve your skills and relationships.

Be full of heart
We care about each other, we are kind and we lift each other up. We believe that building together is better than building alone.

BENEFITS

Commission
You will earn commission on the services you sell to your customers and thus supporting them further in their journey.

Wellness allowance (Frisvårdbidrag)
Health and wellbeing are important for everyone to feel good, and thus perform well. Therefore, we offer this wellness allowance that can be used for gym memberships, classes or massage that contribute to your physical activity and wellbeing.

Homey office in Hammarby Sjöstad
We believe that when colleagues spend time in the same space, some sort of magic happens such as learning from each other and building stronger relationships. That’s why we’ve created a lovely and homey office in Stockholm.

The “Think Big” day
Once a quarter, we want you to take a day off your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.

Professional growth budget
We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.

Job Types: Full-time, Permanent

Experience:

  • Customer Success or Account Management: 3 years (Required)

Language:

  • Swedish & English (Required)

Work Location: Hybrid remote in 120 30 Stockholm

Website Membrain

To apply for this job please visit www.glassdoor.co.in.


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