Learn what to anticipate from our process before you apply via this video!

Hi,

I’m Laura, the Head of Customer Success (Recruitment Specialist) at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions, faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 10,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2024 and beyond, we’re looking for a Customer Success Advisor who’s passionate about helping people land dream jobs.

️ Watch this video to find out a little more!

What’s in it for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world
• €32000 – €40000 (based on experience) + Share appreciation rights (SARs)
• Flexible hours and vacation
• Paid parental leave
• Remote working budget: €1,000 per year (pro-rata based on your start date)
• Learning and development budget: 3.5% of salary

The job in a nutshell

As the Customer Success Advisor (CSA), you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring customers achieve desired results and recognize ROI, leading to strong renewals and growth opportunities.

You will work closely with our customers alongside Sales, Customer Support, Product Management and Product Marketing teams to ensure our product meets and exceeds customer expectations.

This is an amazing opportunity for a Customer Success Advisor that is looking to embark on an entrepreneurial journey and is ready to put 1 billion people in their dream jobs!

You’ll spend time on the following

• Build relationships with assigned customers, help them drive value, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with your assigned customer accounts.
• Become an expert in TestGorilla and recruiting industry, and educate customers on the use and benefits of our products as applicable to their line of work
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and help facilitate the handling of customer concerns or issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage

Here’s what we’re looking for

• You are inspired by our mission to put one billion people in dream jobs.
• You are fully aligned with our values.
• You have experience and success in previous roles of account, project, or people management OR significant experience in recruiting or sourcing.
• You are available for customer calls during Europe or US-based timezones business hours (most of our customers are US/Europe based)
• You are very comfortable working remotely.
• You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
• You’re a natural relationship builder.
• You’re tech-savvy and able to learn new software quickly, with the ability to think on your feet during a call if something goes amiss.
• You’re highly organized and self-sufficient. You’re great at planning, prioritizing time-sensitive tasks as they arrive. You’re also extremely attentive to detail.
• When you don’t know something, you try to figure it out, but you’re not afraid to ask for help when needed.
• You are receptive to feedback, embracing the opportunity to grow and improve.
• You’re a resourceful problem solver with a strong desire to learn.
• You can handle difficult customers with ease and professionalism.
• You are comfortable advocating for the customer if something doesn’t make sense. We don’t know everything, and building an incredible product takes a team effort.

Bonus points if …

• You have experience working in a SaaS company and a fast-growing startup
• You have prior knowledge ofChurnZero HubSpot and Jira/Confluence

Interested?

Here at TestGorilla, we do as we say. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.