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Customer Service Representative for Fintech Company

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Website Comstream AB

Fullständig jobbeskrivning

We are seeking a passionate and results-oriented customer service representative for D2I Financial Services AB during an exciting expansion phase. Here, you’ll not only find a rewarding workplace but also an opportunity to build invaluable work experience, regardless of your future direction. Work alongside enthusiastic colleagues and thrive in a dynamic environment.

Your main responsibilities include ensuring customers easily onboard payment services and troubleshooting any issues. We highly value your precision and responsibility towards our customers.

The position is full-time with an initial probationary period, with the possibility of permanent employment if both parties are satisfied. We appreciate and value your personal qualities. Apply today as selection is ongoing, and the position will be filled promptly.

As a Sales Responsible Customer Service Representative, you’ll have a comprehensive responsibility area focusing on support and handling customer service inquiries via phone and email. Your daily tasks also include responsibility for direct sales in card terminals and e-commerce, as well as handling invoicing, documentation, and sales statistics.

Your employment begins with thorough introductory training, where you’ll have the opportunity to learn everything needed to successfully take on the role. We offer a flexible work environment with the possibility to work from home one day a week, but we primarily expect you to be present at our office in the new premises in Älta (at least 90%).

In the role of Sales Responsible Customer Service Representative, you’ll work independently while also having the opportunity to collaborate with dedicated colleagues in the office.

To appreciate the tasks in the role, it’s beneficial for you to be attentive and communicative. Our preference is that you have some knowledge of customer calls, sales, and service, or you’re willing to learn. We particularly hope for a colleague who is positive, eager to work, and develop.

You have a keen interest in technology, preferably TCP-IP/Internet, Office (Word/Excel).

It’s advantageous if you have worked in customer service for some time, possibly with support from a technical environment and various financial services.

Having knowledge of card terminals, payment systems (including commission calculations), integration with cash register systems, card acquring/redemption/banking is a big plus. You’re someone who enjoys working in a smaller entrepreneurial-driven company where you can have an impact.

About D2I:
D2I is a Swedish company founded in 1999. With the patented Access Switch solution, D2I has since the start improved IT solutions for companies with a need for fast card transactions. Today, we have connected card terminals in the Nordic and Baltic countries that use D2I services on a daily basis.

For a few years now, D2I has been developing an innovative in-house payment switch “EgenPSP” that differs from traditional payment switches.

Some examples of D2I customers are McDonalds, KTH and Tallink Silja.

D2I has qualified staff with solid experience in telecom, Internet and various payment service solutions. The company is located in Älta just outside Stockholm. D2I is one of the 13,729 companies, out of Sweden’s total of 315,899 limited companies, that have been awarded Triple-A for the highest credit rating in Soliditet’s credit rating system. We are PCI DSS certified since April 2011 and have a license from the Swedish Financial Supervisory Authority with Institution No. 45557.

In April 2015, D2I was awarded the RedHerring Top 100 Europe Award as one of Europe’s most exciting technology companies.

Since 2020, D2I is a member of the Swedish FinTech Technology Association.

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Website Comstream AB

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