Job Description Summary

We are excited to introduce a new and fulfilling opportunity as a Customer Care Officer! This role is perfect for individuals who are passionate about providing exceptional customer service and wish to join the BD family, contributing to the advancement of global healthcare.

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

This is a fixed-term contract role running until the end of October with the added advantage of a home office opportunity, providing you with flexibility and convenience in your work environment.
The fixed-term contract could potentially be extended, offering the possibility of continued collaboration beyond the initial period.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Collaborate within a team to complete daily tasks in alignment with provided SLAs.
• Respond to Order management questions with accurate and appropriate information through ticket systems
• Engage in both inbound and outbound communication to effectively resolve customer inquiries.
• Professionally handle email interactions with internal and external customers.
• Manage designated key accounts, serving as the primary point of contact.
• Dedicate yourself to mastering BD Products to better assist our customers.

About you

• First experience in office environment
• Adaptable to changing customer needs with a results-oriented approach.
• Strong commitment to delivering outstanding customer service.
• Effective collaborator with diverse teams.
• Proficiency in Swedish, Finnish and English
• Confidence in using Microsoft Office applications.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

SWE Stockholm – Marieviksgatan

Additional Locations

Work Shift