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Candidate Experience Team Manager

Website TUI Group

  • Flexible
    Hanover, Germany
    Rijswijk, Netherlands
    Stockholm, Sweden

  • 128159
  • Hybrid
  • Permanent
  • Full Time
  • depending on country
Join our Global Centre of Expertise and lead the coordination and delivery of our candidate journey for Airline related roles. This position requires a passion for leading diverse teams, to innovate and deliver an exceptional candidate experience and excel in creating efficient and aligned process structures across source market and roles.

Location Requirement: Within +/- 2 hours from CET.

  • Lead, inspire, and manage diverse virtual and international teams to deliver an excellent candidate experience.
  • Collaborate with the Global TA Volume Operations Manager to optimize the global application tracking system (ATS) and other recruitment process systems.
  • Stay updated with operational requirements and key priorities in collaboration with the Talent Acquisition Team.
  • Ensure teams meet all SLAs for end-to-end candidate experience for their respective campaigns, including:
  • Managing email inboxes.
  • Producing and delivering campaign reports.
  • Processing candidates through the recruitment process.
  • Ensuring assessment centres run at full capacity.
  • Supporting the delivery of assessment centres and resolving queries with Assessors.
  • Conduct regular team meetings to understand workloads and assist team leads with task planning and prioritization when necessary.
  • Analyze HR metrics to provide insights to stakeholders.
  • Implement new procedures to enhance the Candidate Experience.
  • Support seasonal team recruitment and coordinate budget.
  • Ensure compliance with legislation & employment law.
  • Support Global TA Volume Operations Manager to analyse and review recruitment processes across the business to ensure alignment and up to date processes and efficiency.

  • Experience managing international virtual teams in a high-volume recruitment environment.
  • Efficiency, proactivity, and organization skills combined with an obsession for data and numbers.
  • Excellent written and verbal communication skills in English. Additional languages e.g. German, Swedish and/or Dutch are a big plus.
  • Passion for service excellence with a candidate-first mindset.
  • Confidence and curiosity in systems and innovative technology.
  • Ability to multi-task, stay calm under pressure, maintain attention to detail, and prioritize tasks.
In addition to an extensive benefits package, working at TUI comes with many advantages, extras, and fun:

  • Annual cafeteria plan regarding employment conditions
  • Remote work, working from different locations, and flexible working hours ensure a healthy work-life balance and a dynamic workweek
  • Health & Wellbeing: sports, nutrition, and inspiring sessions
  • Employee travel benefits
  • Life Long Learning (online/offline)

We look forward to seeing you inspire the future of travel. If you want to read more about what Diversity & Inclusion means to us, please visit DNA

Website TUI Group

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