Support Agent

  • Customer service
  • Remote
Omfattning: Deltid (30 – 60%)
Varaktighet: 6 månader eller längre
Anställningsform: Tillsvidare- eller tidsbegränsad anställning

Om jobbet

Join Stockholm’s Kindest Workplace!

Tiptapp is a new way of moving things around. Our app matches you in real-time to other users having extra space in their vehicle and time to give your stuff a ride from a to b. You get instant help with deliveries, moves and recycling of items any size.

Our marketplace makes everyday life easier and reduces the need for having your own car. Smarter ride sharing and more reuse of things also means less waste of resources in our cities.

Tiptapp launched in Stockholm in 2016 and is backed by prominent marketplace investors. We have over 200,000 users in the Stockholm area, and are also currently rolling out the service in London and testing the service in Portugal. More metropolitan areas around the world will follow. We have global ambitions and there are a ton of things to do so we need more super talented people to join the team!

About The Role

As a Support Agent in the Community team, you will have good knowledge of every bit of the app and a great understanding of how it works to best serve our users. You will respond to incoming messages from our users in our email support, with focus on more complex errands, where you might need to contact both advertisers and helpers. Guiding our users in the right direction and making sure their questions are replied to in a nice, professional and educational way will be your main focus.

Initially, this is an hourly employment of 13-26 hours/week, where the future might give room for more hours.

We are located at WeWork in Stockholm but are mostly working from home due to the circumstances. You will work fully remote Monday-Wednesday 13 hours spread over daytime, and every other weekend Saturday and Sunday 9-18.

Who You Are?

A person who loves a good team and wholeheartedly wants to do your best for the community and the team. We have an incredibly strong team coherence, and we are looking for a perfect addition! You’re down to earth and a team player who always wants to do your best and you’re not afraid to share ideas or thoughts with the team.

It would of course be awesome if you have experience of support or customer contact in any form, but we value your personality and attitude much higher.

Requirements

  • Fluent in Swedish and English (Other languages are a bonus!)
  • Accuracy and the ability to see small and crucial details and patterns
  • You have the ability to adapt your language to different situations

Convinced? 🙂 Please apply asap – we can’t wait hearing from you!  

Website

Tiptapp AB