ServiceNow Developer with strong expertise in the Customer Service Management (CSM) module. The role focuses on enhancing customer service processes, building integrations, and delivering innovative solutions that improve user experience, automate workflows, and utilize AI technologies including Now Assist ( Otto ), AI Search, and intelligent automation to increase productivity and customer satisfaction.

Key requirements: 

Solid understanding of custom solutions and custom app creation

Solid understanding of Now Assist/Otto

Experience with REST & SOAP integrations 

Proficiency in UI Builder, Employee Center, and Engagement Messenger 

SSO (Single Sign-On) implementation experience

Knowledge of Explicit Roles in ServiceNow