Swedish Speaking Customer Expert for Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group serves as a distinguished global talent agency, specializing in connecting elite professionals with industry-leading firms. As an authority in European recruitment and BPO operations, we focus on providing customized career pathways that allow our candidates to thrive within a competitive, international business landscape.

Job Overview

We are currently seeking an adept professional to serve as our new Swedish Speaking Customer Expert for Delivery Services located in Sweden. This essential role sits at the heart of our Logistics & Supply Chain division, providing a fantastic opportunity for individuals who want to combine a high-impact career with the unique, high-quality lifestyle that Sweden is world-renowned for.

Key Responsibilities

• Serve as the primary advocate for clients handling intricate inquiries regarding logistics and supply chain distribution.
• Oversee shipment tracking in real-time, guaranteeing operational excellence and high levels of client satisfaction.
• Address multifaceted shipping and logistics hurdles through expert analytical reasoning and clear, professional dialogue.
• Partner with internal Logistics & Supply Chain teams to optimize and refine distribution and delivery workflows.
• Document all client engagements and output metrics thoroughly within our centralized logistics management system.
• Contribute to operational growth by sharing valuable insights into regional supply chain trends across Sweden.
• Guarantee that every stage of the delivery cycle adheres to rigorous industry safety standards and corporate quality benchmarks.

Requirements

• Native or near-native proficiency in Swedish (verbal and written) to ensure seamless corporate interaction.
• Possession of a valid EU passport (required) to ensure a smooth transition into our professional opportunities in Sweden.
• Prior professional background in logistics, supply chain management, or high-volume client services is strongly preferred.
• Strong multi-tasking and organizational capabilities to manage time-sensitive delivery logistics effectively.
• Competence in digital platforms and CRM technologies prevalent in modern Logistics & Supply Chain operations.
• A forward-thinking, analytical approach to problem-solving and an unwavering commitment to top-tier service standards.

What We Offer

• Attractive Monthly Salary
• Fully Paid Training to prepare you for excellence in the Logistics & Supply Chain sector.
• Private Medical Insurance and a comprehensive, competitive benefits program.
• Fully Paid Relocation Package (flight, transfer, and initial accommodation) to ensure your move to Sweden is completely stress-free.
• Rewarding Monthly Performance Bonus linked to your individual and team results.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary payments).
• Plus, a wealth of additional perks, including hybrid/remote work flexibility and clear long-term career advancement within our global network.

Life in Sweden

Embarking on this career path means immersing yourself in the Nordic way of life. Sweden offers a perfect balance between a modern, innovative work environment and a culture that champions work-life harmony. From the iconic ’fika’ coffee culture to the breathtaking natural landscapes and the refreshing seasonal weather, living here provides a unique perspective. You will benefit from a high standard of living, efficient infrastructure, and a society that values community and social well-being.

Our all-inclusive relocation support ensures you feel right at home as you settle into your new Swedish environment. You will have the chance to explore the local culinary scene, take advantage of the safe and clean urban spaces, and enjoy the diverse lifestyle that keeps Sweden consistently ranked as one of the best places to live. Join Mercier Consultancy Group today and advance your career in the Logistics & Supply Chain sector while enjoying the beauty of Northern Europe.

How to Apply

Are you prepared to elevate your career? If you are a fluent Swedish speaker eager to tackle new challenges within the Logistics & Supply Chain sector, hit the Apply Now button to share your credentials with us. We are eager to welcome you to the Mercier Consultancy Group family.